Delivery & Returns Policy

DELIVERY

Orders placed with SpaceLogic can expect to receive in-stock items within 1-5 business days. *

*Surcharges will apply to products that fall into either of the below categories. These products that are clearly marked on our website:

• Bulky Goods Surcharge – products that have a weight of greater than 15kg or are considered ‘bulky’ in their packaging. Freight charge will be calculated at checkout.
• Dangerous Goods Surcharge – if your order contains any dangerous goods (DG), a standard $10 surcharge will apply to your order unless otherwise stated.

30 DAY RETURNS

SpaceLogic offers returns for 30 days from date of invoice.

Before you can return any items from your order, you must first request a Return Stock Authority (RSA) by contacting SpaceLogic’s customer support team by phone (+61 2 6362 5533) or by email (sales@spacelogic.com.au).

The RSA will outline what products are being returned and give you instructions on how to return the items back to SpaceLogic. After we receive your returned items, SpaceLogic will inspect the items before offering a replacement or a credit for the returned items.

Incorrectly ordered items being returned will incur a 20% restocking fee. Any restocking fees will be clearly outlined on your RSA form. Items must be returned within 30 days of the RSA being generated.

Note: Items specially ordered by SpaceLogic for customers are not covered by this 30-Day Return Policy.

Please refer to our Terms and Conditions of sale for full delivery and return details.

Disclosure of Key Terms relating to the supply of goods or services to consumers 

Section 47A Fair Trading Act 1987 (NSW) (“the Act”) 

Pursuant to section 47A of the Act, a supplier must, before supplying a consumer with goods or services in NSW, take reasonable steps to ensure the consumer is aware of the substance and effect of any term or condition relating to the supply of the goods or services that may prejudice the interests of the consumer. 

The following contains a summary of key terms in the attached Trading Terms between SpaceLogic Pty Ltd (Us, We, Our) and the Customer (You), which You should be made aware of as per the requirements of the Act. 
Words not defined in this summary have the same meaning as set out in the Terms: 

1. Clause 4 – Exclusion of Warranties

This clause excludes all warranties not set out in the Terms or any other warranty document (to the extent possible) and makes clear that We are not liable to compensate you for: 

• Any increased costs or expenses you may incur. 
• Any loss of profit, revenue, business, contract, or anticipated savings. 
• Any loss or expense resulting from a claim by a third party; or 
• Any special, indirect or Consequential Loss or damage of any nature. 

2. Clause 5 – Limitation of Liability

This clause limits the remedies available to You if the Goods or services provided by Us are faulty, for example we may replace the Goods or provide a refund at our election. 

This clause also seeks to limit the timeframe for any claim by You relating to the short delivery of Goods. 

3. Clause 19 – Indemnity

This clause requires You to indemnify Us against any loss or damage We may suffer because of your breach of our Trading Terms, which means You will pay us any loss or damage We suffer. 

4. Clause 6 – Repair Notice

If You require a repair of your Goods, this clause constitute a repair notice as required under the Australian Consumer Law, set out in Schedule 2 to the Competition and Consumer Act 2010. Please see clause 6 for further details. 

SpaceLogic Limited Warranty Statement 

Subject to the provisions of this warranty, SpaceLogic Pty Ltd ABN 98 157 674 881 (“SpaceLogic”) agrees to repair or replace the Product if it is found to be defective at any time during the warranty period, subject to the terms of this product warranty and SpaceLogic’s general terms and conditions. 

SpaceLogic undertakes to repair or, at its option, replace without cost to the Customer either for material or for labour any part of the Product for the period specified on the Product Warranty Statement. 

All Products the subject of a warranty claim, must be inspected for evaluation before a warranty claim is approved whereby the Customer must: 

1. Cease using the Products 
2. Notify SpaceLogic in writing within 7 days of the alleged defect first coming to the Customer’s notice and within the Warranty Period. 
3. Provide SpaceLogic all information required, including serial numbers, photos of the alleged defect, and with reasonable evidence of the proof of purchase. 
4. Provide evidence that the Products have been installed correctly and have been used in accordance with any manufacturer instructions supplied with the Products; and 
5. Make the Products available for inspection by SpaceLogic so that SpaceLogic may determine if the notice of defect or damage is valid and carry out all necessary works with the Product. 

This warranty will only apply if: 

1. the Product has been installed, operated and maintained in accordance with SpaceLogic’s Instruction Manual. If in doubt, contact SpaceLogic for details. 
2. the product has not been sold, leased, licensed, or otherwise disposed of by the original customer. 
3. the defects arise solely from faulty design, materials, or workmanship under proper use of the Products. 
4. the Products have been used for domestic use; and 
5. Where the defects appear within the Warranty period. 

This warranty will not apply to damage due to: 

1. use of the product in other than normal healthcare circumstances. 
2. water or chemical damage. 
3. normal wear and tear. 
4. misuse, abuse, impact, or accident. 
5. any fault or damage caused by incorrect installation, storage, or use of the product other than in accordance with the instructions supplied. 
6. the product was not purchased from SpaceLogic or an authorised SpaceLogic dealer. 
7. unauthorised repairs, alteration, modification, or substitution of any part of the Products. 
8. Damage or defects to the Products that ought to have been revealed to you by an examination of the Products, where you conducted such an examination before acquiring the Products, 
9. operation of the Products after a defect is known. 
10. any Products with the serial number removed; or 
11. damage because of commercial use. 

Charges will apply for any non-warranty services performed. 

Prior to returning any product under this warranty, approval from SpaceLogic must be obtained and a Return Stock Authority (RSA) must be attached to any approved returns. 

The Customer will bear the cost of all transportation or freight charges, or any other charges incurred in returning defective products for repair or replacement, together with the cost of returning them to the Customer, unless otherwise determined by SpaceLogic. 

The following statement applies if the supply of the Products to the Customer is a consumer sale as defined in the Australian Consumer Law. In this statement, ‘Our’ means ‘SpaceLogic,’ ‘You’ means the ‘Customer’s’ and ‘products’ means ‘Products’: 

1. Our Products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other foreseeable loss or damage. You are also entitled to have the Products repaired or replaced if the Products fail to be of acceptable quality and the failure does not amount to a major failure.” 
2. What constitutes a major failure is set out in the Australian Consumer Law. 

Notwithstanding the preceding clause and to subject to any condition or warranty implied in favour of the Customer by any applicable law which cannot lawfully be excluded, to the fullest extent permitted by applicable law the liability of SpaceLogic under this warranty or in connection with the product is limited to, at the option of SpaceLogic: 

1. the replacement of the products or where the product no longer exists the supply of equivalent products. 
2. the repair of the products. 
3. the payment of the cost of replacing the products or acquiring equivalent products at the discretion of SpaceLogic. 
4. The payment of the cost of having the products repaired. 

Other than as set out in this warranty, to the fullest extent permitted by law: 

1. all terms, conditions, warranties, undertakings, inducements, or representations, whether express or implied, statutory, or otherwise, which are not expressly set out in this warranty and which are related to or in any way connected with the product or the use of the products, are hereby excluded; and 
2. SpaceLogic will not be under any liability to the Customer or any other person in respect of any loss, injury, or damage (including consequential loss or damage and whether due to negligence, deliberate conduct, or any other cause and whether arising in contract, in tort, under statute or in any other way) which may be suffered or incurred or which may arise directly or indirectly because of or in any way connected with the product or use of the product. 

The benefits given to the Customer in this Warranty are in addition to other rights and remedies under a law in relation to the Products to which this Warranty applies. 

This warranty is not applicable outside Australia. Please contact us for globally applicable warranties. 

The maximum liability of SpaceLogic under this limited warranty shall not exceed the actual purchase price paid for the product. To the maximum extent permitted by law, SpaceLogic is not responsible for the direct, special, incidental, or consequential damages (including loss of revenue, loss of profit or anticipated profit, loss of business, loss of business reputation, loss of anticipated savings and any other similar loss suffered) resulting from any breach of warranty or condition, or any other legal theory. 

Some countries do not allow the exclusion or limitation of relief, special, incidental, consequential or indirect damages in which case this will not apply.