SpaceLogic Customer Returns Policy
Return Window
- Items may be returned within 30 days of despatch only.
Condition Requirements
- Products must be in original, undamaged condition.
Initiation Process
- Submit the Return Merchandise Authorisation form (at right)
- List the items you wish to return and the reason
- Submit the form
- One of our team will be in contact to organize the return
Return Methods
- Small items eg label holders can be sent via post
- For larger items:
– We will either organize a courier to pick up the product, or
– We will organize one of our own trucks to collect the product
Refund Options
- For online purchases:
– Original payment method (processed within 5-7 business days) - For account purchases:
– Credit on your account
– Exchange for another item
International Returns:
- Available for items shipped to eligible countries
- Customer responsible for return shipping and any customs fees
Damaged or Incorrect Items:
- Contact out team within 48 hours of receipt
- We will cover return shipping for damaged or incorrectly shipped items
Restocking Fees:
- May apply to custom or personalised items at the discretion of SpaceLogic
Allow up to 14 business days for returns to be processed.
For assistance, contact our customer service team at sales@spacelogicgroup.com.au.
We reserve the right to refuse returns that do not meet our policy requirements.
Refund and Returns Policy
Click here to view our Refund and Returns Policy.
